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Your Online Banking Upgrade is Coming on April 3rd!

At Pathways Financial Credit Union, we strive to provide an easy, convenient and all-inclusive mobile and online banking experience for our members, which is why we’re preparing an upgrade that will enhance our capabilities. 

Introducing

A better online bankingexperience

Our new online and mobile banking experience will be available on Monday, April 3rd. 

Soon, you’ll have greater control over ALL your accounts within one convenient platform. This upgrade combines all the great features of leading online and mobile banking platforms in one convenient digital banking experience.

Scroll to See Our New Features

Important Dates & Details

Please Note: Your debit card, credit card, and ATM access will be available and uninterrupted throughout the entire upgrade.

Monday, March 20

You will be unable to enroll in Bill Pay after this date.

Wednesday, March 29

Last day to make a Mortgage payment to Midwest Loan Services in the branch or via online banking. 

Thursday, March 30

Last day to make changes to your credit/debit card or order a replacement card through.

Friday, March 31 - Sunday, April 2

On Friday 3/31 at 5 p.m., the branches will close and the upgrade work will begin. The following services will be unavailable until Monday, April 3. 

  • Online/mobile banking platforms
  • Online bill pay
  • Loan applications
  • Shared branching services
  • Telephone banking
  • Mobile Check Deposit service ends at 4 p.m.
The Marysville and Georgesville Rd branches will be closed on Saturday 4/1 and the call center will be unavailable during this time. 

Monday, April 3

All branches will be open at 8:30 a.m.

Our new online and mobile banking experience will be available later that morning. You will need to create a new password for online/mobile banking.

Your debit card, credit card, and ATM access will be available and uninterrupted throughout the entire upgrade.

Here's How You Can Prepare

  • Log in to your online or mobile banking
  • Make sure your personal or business information is up to date, especially your email address.
  • Add your mobile number to your account
  • This information will need to be up to date when you log in to our new digital banking platform for the first time when it goes live on April 3rd.
Access Online Banking

Online and Mobile Banking App Users

The current Pathways mobile app will be unavailable after 4 p.m. on Friday, March 31st while we complete our upgrade. The new Pathways mobile app will be available to download Monday, April 3rd at 4 a.m.

For iOS users WITH automatic updates:

  • Your Pathways mobile banking app will automatically update.

For iOS users WITHOUT automatic updates:

  • You will need to update your Pathways mobile banking app in the App Store.

ALL Android Users:

  • You will need to download the new Pathways mobile banking app in the Google Play Store. The new app will have the sprout logo with a white background (as pictured). 

How To Access Online Banking

How To Log In For The First Time (Existing Users)

  1. Enter your username and password
  2. Confirm your identity by entering the last five digits of your Social Security number (SSN). For business users, enter the last five digits of your Employer Identification Number (EIN).  If the business is registered under an individual, you can enter your SSN. 
  3. Authenticate your account by entering the security code you received by text, email, or voice.
  4. Create a new password. 
1

How To Register For Online Banking (New Users)

  1. Click Register as an individual OR Register as a business.
  2. Register as an individual—either as the primary account holder, joint owner, or business.
  3. Follow the prompts and enter your member number or card number for verification.
  4. Authenticate your account by entering the security code you receive by text, email, or voice message. 
  5. Create a username and password
  6. Consent to the legal agreements
  7. Register your device for notifications
2

How To Customize Your Dashboard

  1. Click the "Customize" icon in the upper right-hand corner of the screen.
  2. Show or hide features on your dashboard by sliding the toggles left or right
  3. Click the six-dot icon on the right to rearrange the order of your accounts
  4. Show or hide your account by clicking the eye icon
3

How To Send A Wire

  1. From the MENU click "Send Wires"
  2. Select either "One-Time Wire" or "Scheduled."
  3. Follow the prompts to accept the terms and conditions and fill all required fields.
  4. Review information. Please note: There is a $20 wire transfer fee for outgoing domestic wires. This fee will be debited from the selected funding account. 
  5. Additional verification may be required. If so, a member service representative will reach out to you. 
  6. Confirm your wire transfer details and click submit.
4

How To Hide An Account

  1. Click the customize icon in the upper right-hand corner of the screen.
  2. Tap the eye icon next to the account(s) you want to hide, then hit Save. 
5

How To Add An External Account

  1. Scroll down to the bottom of the screen and click "Connect a Financial Institution."
  2. Select your financial institution
  3. Click "Continue" to request your information to be released to Pathways.
  4. Follow the prompts from your financial institution.
  5. Authenticate your account by entering the security code you receive by text, email, or voice message.
  6. Link the desired external account(s) to view in your dashboard.
6

How To Monitor Your Credit

  1. Click "Dashboard" at the top of the screen.
  2. Scroll down to view your credit score
  3. Click "View Details" then follow the prompts to get an expanded explanation of your credit score. 
7

Pathways Loan Payment Services

*If you use Pathways Loan Payment Services to make scheduled loan payments from an external account, your schedule payments will continue without interruption. 

Business Members

For a detailed user guide on how to set up online and mobile banking for business, click the button to be redirected to the Business Services Upgrade page. 

Business Services Upgrade Resources

Automated Pathways Share and Loan Transfers

Many Pathways members use the share and loan transfer function to move money between Pathways accounts and loans. If you use this service, here is some important information about these transfers.

  • If you set up an automated share and loan transfer in your online banking, you will be able to see and make changes to your automated share and loan transfers in our new online and mobile banking platform.
  • If you set up automated share and loan transfers in the branch with a Pathways associate, you will not be able to see or make changes to your automated share and loan transfers in our new online and mobile banking platform. Don’t worry, your share and loan transfers are still attached to your account and active. To make changes to share and loan transfers initiated in the branch, you will need to call or stop by a Pathways branch and speak to an associate.

*PLEASE NOTE – If you do not see your existing automated share and loan transfers in the new online and mobile banking platform, please do not set up an additional transfer in your online banking.  this could result in a double loan payment or share transfer. Please call or stop by one of our branch locations and we will be happy to help you.

Bill Pay

*Please Note - If you use bill pay but don't have scheduled payees you will not be affected by the following changes.

We wanted to make you aware of some important steps for you to take regarding Bill Pay in conjunction with our online and mobile banking upgrade that will take place on April 3rd.

Here’s what you need to know:

  • All of your current payees will be carried over to our new online/mobile banking platform.
  • If you have scheduled bill payments from your Pathways account in online banking, you will need to take action to reconnect your scheduled payments to your account when you access Pay My Bills for the first time following the online/mobile banking upgrade.

To reconnect your scheduled bill payments you will need to do the following when you log in to the new online and mobile banking platform and click on Pay My Bills for the first time:

Step 1: Click the “Pay My Bills Button“

 

 

 

 

 

 

 

 

 

 

 

Step 2: You will see your scheduled payments on the right. Please note: your deposit account suffixes will have changed from three digits to four digits (example: if your checking account suffix was 050, it will become 0050 at the time of the upgrade). 

 

 

 

 

 

 

 

 

 

 

 

Step 3: Select the share account and suffix that you will want to pay your scheduled payments from

 

 

 

 

 

 

 

 

 

 

 

Step 4: Click on Move Payments To Account.

 

 

 

 

 

 

 

 

 

 

 

Step 5: Click on Okay to confirm.

 

 

 

 

 

 

 

 

 

 

 

Step 6: Click on your Bill Pay Dashboard, and confirm that your scheduled payments are now listed on your calendar.

QuickBooks Desktop Conversion Instructions

As we complete our system upgrade, you will need to modify your QuickBooks settings to ensure that your data connectivity transfers smoothly to the new system. This document contains instructions for both Windows and Mac, and both connectivity types (Direct Connect and Web Connect).

To navigate this document, just click the box below that matches your product and connectivity:

Instructions for One-Step Update initiated from within QuickBooks

1
4

Instructions for Downloading a Web Connect file from your Online Banking Site

2
5


IMPORTANT: If you currently use Direct Connect in QuickBooks to initiate Bill Payments, please complete the additional tasks by clicking the box to the right. If you do not use Direct Connect Bill Pay or you only initiate Bill Payments from within your online banking site, these additional tasks are not required.

Online and Mobile Banking Upgrade - FAQ

Why are you upgrading your online/mobile banking platform?

Your banking experience is important to us, and this upgrade will allow us to deliver new capabilities, for both consumers and businesses, that our members have never had access to before.

During the upgrade, will I still be able to access my accounts?

No, online and mobile banking, shared branches and telephone banking will be unavailable from 8 p.m. on Friday, March 31, until 8:30 a.m. on Monday, April 3. Our Columbus West (750 Georgesville Road) and Marysville (121 Emmaus Road) locations will be closed on Saturday, April 1.

All branches will be open at 10 a.m. on Monday, April 3.

Can I Use ATMs and my debit/credit cards during the upgrade?

Yes! ATMs and all cards (debit, credit) will be available during our upgrade weekend.

How do I log in to online/mobile banking when the upgrade is complete?

Your username will stay the same. All you’ll need to do is update your password. We will be using additional verification measures to identify you through this process. Please make sure your information is up to date by:

  • Logging in to your online or mobile banking
  • Making sure your personal or business information is up to date, especially your email address.
  • Adding your mobile number to your account
  • This information will need to be up to date when you log in to our new digital banking platform for the first time when it goes live on April 3rd.

*PLEASE NOTE - We no longer recommend using your account number as a username. You will need to create a unique username by visiting the settings in your online and mobile banking platform.  

Will my monthly bank statements change?

The appearance and formatting of your statements will change, but not the information you have come to expect and rely on in order to monitor your account activity.

Will my information be secure throughout the upgrade?

Yes, your security is always our top priority, and your account information will remain protected as we complete this upgrade, which has been planned and worked on for nearly a year

What if the upgrade takes longer than expected?

While we do not anticipate any delays in completing the upgrade, we will post updates on our website and social media pages if the upgrade extends beyond the currently scheduled completion date.

Who should I contact if I have questions?

If you have any questions or concerns at any time, our member contact center team is available to help you at (800) 367-7485 or mail@pathwayscu.com.

Starting on April 3 and extending through June 30, members will be able to call our contact center 24 hours per day, seven days per week; we want to ensure you’re provided with excellent, around-the-clock service during the upgrade transition period.

Will Telephone Banking Change?

The number that you call will not change, but after entering your member number, you will need to enter the last four digits of your social security number and your 4-digit birth year as a temporary password, and then you will create a permanent 4-digit password.

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