Got a question? We have the answers!

Questions and Answers









Got questions? We have the answers for you!

Navigating your financial path can sometimes be a complicated experience, especially if you’re just getting started. Pathways and Incenta
have solutions in place to help get you in the direction you need to go if you’re feeling lost, no matter the kind of questions you may have!

Have a General Question? Try Answerbase!
Need to know our routing number? Have a question about the drive-thru hours of a specific branch? We got you covered in our Answerbase platform! Hundreds of questions are already pre-stored and ready to help you with a multitude of product and service related inquiries.

You can find it on our website (yes, this one!) by clicking on the link in the upper right of the page as shown in the screenshot:

Screenshot of where to ask questions


Have a Specific Question? Ask us a Question Directly via Online Banking!
Sometimes you have a question that’s a bit more complicated. We get it. Sometimes your situation is unique and requires a banking professional to get you the solution you need. We’re here for you! When you log into Online Banking via your desktop computer or mobile device, you can submit a question to us directly, which is sent to an experienced associate during normal business hours. You can find the interface for contacting us this way in the screenshots below. The first is for conventional online banking, and the other is for reaching out via the mobile app!

Desktop Online Banking Example
Screenshot of contacting on Desktop Online Banking
Mobile Banking Example

Screenshot of contacting us for mobile Banking

Help is on the way!
While these are excellent options to get the answers you need, remember that you can also always reach out to us during normal business hours via phone at (614) 416-7588 / (800) 367-7485 or via email at as well. We’re here for you!

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