Introducing the Pathways MasterCard

 

Welcome to the Pathways MasterCard Transition Information Portal 

Thank you for your interest in a Pathways Credit Card!

Please note that between May 22 – June 19, Pathways will not currently be able to process credit card applications as part of a migration to MasterCard from VISA. This transition to MasterCard will enable members to choose between extremely competitive rates, more dynamic rewards, and the ability to control and monitor their credit card activity through Online Banking. Starting June 20, we will begin accepting applications for the new MasterCard credit card, and we look forward to serving you!

For now, more information about what to expect, and when to expect it, can be found below.

 

Important Changes for Existing Cardholders

With the change to MasterCard comes several significant changes you should be aware of. These changes are also referenced in the timeline below so you can be prepared to adjust to these changes as they arise.

New Credit Card Numbers
Your credit card number will be changed.  Also, If your household has two card holders, joint card holders will have a different numbers for greater individual security.

Updating Your Billing Information
Since the numbers will be changing, remember to update your Online Bill Pay services or any billing systems you have set up with utility or other companies to ensure uninterrupted payments.

Different Payment Due Dates and Options
Your payment due date will be the 28th of each month starting with your July 2017 payment for your June 2017 activity. You may notice your payment due date changing slightly in May and June, providing you additional time for your next payment, as we transition the payment due date to the 28th of the month.

You will also have a new payment mailing address, starting in April 2017. You can also use this address if sending payments through an online bill pay interface:

Pathways Financial Credit Union
Attn: Payments Dept.
5665 N. Hamilton Road
Columbus, Ohio 43230

You can also organize payments online via Pathways Online Banking, which will become a much easier, faster, and streamlined process as opposed to physical mail.

Home Banking Card Management
Your new Pathways MasterCard will be fully integrated into our home banking system starting June 19. You will be able to see your card balances in real time, make online payments, review your account history, and more, when you login to home banking.

Your Points Stay With You
Finally, please note that if you participate in Pathways Credit Card Rewards Points, your points will automatically move to your new MasterCard.

 

Frequently Asked Questions (FAQs)

For your convenience, click here to review several common questions and answers about the switch to MasterCard, including benefits and changes.

 

Revised MasterCard Disclosure

For your convenience, click here to review a copy of the revised disclosure documentation for the new cards.

 

We’re Here for You

We know that these are a lot of changes to prepare for. We’re here to make the transition to your new Pathways MasterCard Credit Card as smooth and easy for you as possible. Please reach out to us with any questions or concerns you may have. Just call us at (614) 416-7588 or (800) 367-7485 and we’ll be happy to assist you.

 

Conversion Timeline and Member Communication

Below is the estimated timeline of the migration of the Pathways Visa Credit Card to Mastercard. A digital copy of all member communications will be archived and linked in this timeline for reference and information.

March – April 2017 – Preparation to Move to MasterCard

May – July – The Change from VISA to MasterCard

  • May 15 – Future Pathways Credit Card Applications Temporarily Placed on Hold
  • June 1 – Wave 3 (Final) Letter to Members – Click Here for Digital Copy
  • June 1 – New Disclosure Sent to Members with Wave 3 Letter (APR is displayed in this copy as a range as individual rates vary by recipient) – Click Here for Digital Copy
  • May 22 – June 19 – Credit Card applications and activity on hold while Pathways updates to MasterCard. New Pathways MasterCard credit cards will be mailed to members.
    • Carrier Letter the Cards Will Arrive In – Click Here for Digital Copy
    • Informational Insert that will be Included with the Cards – Click Here for Digital Copy
    • Please follow the instructions supplied with the card in order to active it properly
      • NOTE: You Cannot Use the New Pathways MasterCard until June 19! 
    • If your household has two card holders, joint card holders will have a different numbers for greater individual security.
  • May/June/July Statement Changes – Your new payment due date will be the 28th of each month starting with your July 2017 payment for your June 2017 activity.
    • NOTE: You may notice your payment due date changing slightly in May and June, providing you additional time for your next payment.
    • You will also have a new payment mailing address. You can also use this address if sending payments through an online bill pay interface:
      • Pathways Financial Credit Union
        Attn: Payments Dept.
        5665 N. Hamilton Road
        Columbus, Ohio 43230
    • You will also be able to start make payments online via Pathway Online Banking
  • July 31 – The Pathways Visa Credit Cards will no longer work. Please destroy your old card at your convenience.