Coronavirus (COVID-19) Operational Updates

The impact of the coronavirus (COVID-19) is being felt by all. We want to reassure you that we are here to help with your financial needs during these difficult times. As your credit union, we are taking steps to minimize the risks to both the health and financial safety of our members and employees, while working to continue to provide the best service possible. Please bookmark this page and check it often for updates and resources.

We are here for you as we always have been. Your deposits are safe and federally insured. We’re not going anywhere, because at its core, our credit union is not a building or a business, it’s people unified for a common goal.

We will get through this together.

 


Note: If you’re looking for information on our Member Relief Programs, please click here!


 

OPERATIONAL UPDATES QUICK LINKS:

Branch Access  |  24/7 Account Access  Fraud Prevention  |  Member Relief Programs

 

Branch Access

Ohio Stay-at-Home Order – Adjusted Branch Hours – 3/23/20

In response to the Ohio Stay-at-Home order, operational hours are being adjusted to account for sanitizing work space for the health and protection of staff while still providing essential financial services. Please note that for branches operating, only the drive-thru is available for transactions, and specific transactions are available by appointment only.

Our new hours of operation, starting Wednesday, March 25th, will be:

  • Pathways 
    • 1RP (AEP Building)
      • TEMPORARILY CLOSED
    • ACS Building – Washington DC
      • TEMPORARILY CLOSED
    • Columbus West
      • Monday thru Friday – 9 am – 5 pm
      • Saturday – 9 am – 12 pm
    • Delaware
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
    • Gahanna/New Albany
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
    • Grandview
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
    • Marysville
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – 9 am – 12 pm
    • Whitehall
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
  • Incenta
    • Aberdeen
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
    • Beavercreek
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
      • TEMPORARILY CLOSED STARTING MARCH 30
    • Dayton (Elbee Road)
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
    • Englewood
      • Monday thru Friday – 9 am – 4 pm
      • Saturday – Closed
    • Lagonda
      • TEMPORARILY CLOSED
    • Olympic
      • NIGHT DEPOSIT DROP BOX ONLY 


Select Branch Closures and Lobby Closures – 3/19/20

Lobby Closures

We are following expert guidance from the CDC and other authorities to promote social distancing and limit in-person contact until the coronavirus precautions are lifted. To support our members and staff while we continue to provide service, the following branches will be open with drive-thru service only beginning on Thursday, March 19, 2020, until further notice:

  • Pathways 
    • Columbus West – 750 Georgesville Rd. Columbus, OH 43228
    • Delaware – 879 West William St. Delaware, OH 43015
    • Gahanna/New Albany – 5665 North Hamilton Rd. Columbus, OH 43230
    • Grandview – 1445 West Goodale Blvd. Columbus, OH 43212
    • Marysville – 121 Emmaus Rd. Marysville, OH 43040
    • Whitehall – 5025 E Main St Columbus, OH 43213
  • Incenta
    • Aberdeen – 1100 U.S. Rt. 52 Aberdeen, OH 45101
    • Beavercreek – 3562 Dayton Xenia Road
    • Dayton – 3000 Elbee Road Dayton, OH 45439
    • Englewood – 175 West Wenger Road Englewood, OH 45322
  • Please note that the following  transactions are only available by appointment:
      • Home equity and mortgage loan closings
      • New auto loan purchase closings
      • Business loan closings and Business coin deposit transactions
      • Wire transfers
      • Fraud or other sensitive account issues
      • Safe Deposit Box access (where applicable)
    • To schedule an appointment, please reach out to us at 800-367-7485.
  • Shared Branching Note: Shared Branching withdrawals are limited to a daily maximum of of $1,000.  


Branch Closures

To assist with fighting the spread of COVID-19, we are temporarily closing the following branch locations at end of day (3.18.20) today and until further notice:

  • Pathways 
    • AEP Building – 1 Riverside Plaza, Columbus, Ohio 43215
    • ACS Othmer Building – Room O-103, 1155 16th St., NW, Washington, DC 20036
      • For banking services, we recommend shared branching
        You can view a list of all shared branch locations at visit.coop/liwpv5
  • Incenta
    • Lagonda – 1345 Lagonda Avenue Springfield, OH 45503

 

Quick Reference Guide – “Where Do I Go?” – 3/19/20

We understand this disruption to normal service can be confusing. Please click here to view a quick-reference guide about everyday transactions and actions that are available to you via drive-thru, online, or phone. Or simply call us at 800-367-7485 and we will do our best to assist you.

 

24/7 Account Access


Ohio “Stay at Home” Order – We Are Here for You – 3/23/20

As you may be aware, Governor Mike DeWine has issued “Stay at Home” orders that go into effect tomorrow, 3/24/2020. According to the regulations of the order, we are defined as essential and will remain open to serve your financial needs via drive-thru at branches you can find listed below in an earlier update, or by simply clicking here.  As a reminder, customers can make appointments for loan closings, wire transfers, fraud issues and safe deposit box access (where applicable) by appointment only by calling 800-367-7485.

Access Your Account Anytime by Going Online

The safest and easiest way to access your account 24-hours a day during this outbreak is through our online banking services and mobile app. These services allow you to check balances, transfer funds, deposit checks, find the nearest ATM and much more.

Let’s Get Started on Getting You Online

Need to enroll in Online Banking? No problem. Here are some links to help you get started, and a helpful video on how it works:

Don’t have the Pathways Mobile App? That’s okay! Download a copy using the links below and a video that helps explain the basics:

Good to go? Great to hear! There’s a lot you can do with our Online and Mobile Banking services. In addition to simply managing and monitoring your account and money, here’s just a handful that you may find useful:

  • [Mobile Check Deposit] – After enrolling, you can easily deposit a check using your mobile device.
  • [Card Controls] – Set alerts for activity on your debit and credit cards. Temporarily lock your credit and debit cards. Report a card as lost or stolen.
  • [Bill Pay] – Pay your bills from the comfort of your own home or office. Schedule payments to be made on a recurring basis.
  • [Pocket2Pocket] – Quickly and securely send money to others with this convenient service.

We know this is a lot of information, but we want to ensure that you are aware of all the many ways you can access your funds, pay bills, and share money with family and friends during this challenging period of uncertainty.

We are here for you through all of this, and our associates are here to assist you. Give us a call at 800-367-7485 or email us at mail@pathwayscu.com to get assistance or to ask a question.

 

We Are Here for YOU – 3/12/20

We are still here to serve your financial needs. The safest and easiest way to access your account 24-hours a day during this outbreak is through our online banking services and mobile app.

Don’t have the Pathways Mobile App? Download a copy using the links below:

From our app, you can access convenient services such as:

  • Mobile Check Deposit – After enrolling, you can easily deposit a check using your mobile device.
  • Card Controls – Set alerts for activity on your debit and credit cards. Temporarily lock your credit and debit cards. Report a card as lost or stolen.
  • Bill Pay – Pay your bills from the comfort of your own home or office. Schedule payments to be made on a recurring basis.
  • Pocket2Pocket – Quickly and securely send money to others with this convenient service.


Preparing for Online Banking and Remote Administration of Your Finances – 3/12/20

If you have not done so, this is a good time to set up direct deposit of your paychecks, reoccurring deposits, or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness.

We encourage you to click here to contact us to assist with any of these items.

 

FRAUD PREVENTION

Federal Trade Commission – Consumer Alerts – 4/2/20

You can subscribe to receive information on the latest scams with the Federal Trade Commission by clicking here.

Fraud Awareness Update – Stimulus Relief Payment Scams – 3/31/20

With Coronavirus stimulus checks arriving soon from the government, so is the potential for fraud. Do not give out your PayPal account information, Social Security number, bank account number or anything else if someone claims such information is essential to sign you up for a stimulus check relating to the coronavirus pandemic.

It’s not. It’s a scam.

Click Here to learn about Coronavirus stimulus check scams

Beware of Fake Health Officials – 3/30/20

Criminals are disguising themselves as World Health Organization or Centers for Decease Control officials to steal money or sensitive information. If you are contacted by a person or organization that appears to be from WHO or the CDC, verify their authenticity before responding.

The World Health Organization or CDC will:
• Never ask for your username or password to access safety information
• Never email attachments you didn’t ask for
• Never ask you to visit a suspicious link
• Never charge money to apply for a job, register for a conference, or reserve a hotel
• Never conduct lotteries or offer prizes, grants, certificates or funding through email.

The only call for donations WHO or CDC has issued is the COVID-19 Solidarity Response Fund. Any other appeal for funding or donations that appears to be from WHO is a scam.

You can even report suspected scammers with the World Health Organisation by clicking here.

Fraud Awareness Update – 3/23/20

The Federal Trade Commission has released updated content on Coronavirus-related scams. Please click here to read through new scam tactics and what to look out for when trying to avoid being fleeced during this challenging period of time.

Avoid Scams and Fraud – 3/17/20

Please click here to read an alert from the Federal Trade Commission regarding recent scams created to exploit the interactive maps tracking the virus, and phishing attempts with the use of infected links & attachments targeting the public’s thirst for knowledge about the virus.

As always, be cautious with unsolicited emails and never open unknown attachments or click on unknown links.