Contact Us

Main Branch Address – 5665 N. Hamilton Rd., Columbus, OH 43230

Main Phone Number(614) 416-7588 / (800) 367-7485

Report Lost or Stolen Debit or Credit Card – 1-800-449-7728

Activate Your Pathways Gift Card – 1-866-902-6082

Military Borrower Disclosure – 1-800-743-2327


Upload & Send Sensitive/Private Documents Click Here

To make a Pathways loan payment from another financial institution click here.


Get in Touch

Use the section below to send us a message with any questions or comments. Please do not include member sensitive information (account number, Social Security number, etc.) in your contact request.

Be sure to include either a phone number or email address so we may promptly return your inquiry.