Debit and Credit Card Assistance Contact Information – Pathways / Incenta / Whitehall
Pathways Cards
| Card Type | Lost/Stolen Number | Customer Service Number | |
| Debit Card | 800-449-7728 | 888-918-7771 | |
| Credit Card | 800-449-7728 | 866-820-3952 |
Incenta Cards
| Card Type | Lost/Stolen Number | Customer Service Number | |
| Debit Card | 800-417-8715 | 800-424-1990 | |
| Credit Card | 800-325-3678 | 866-791-4288 |
Whitehall Credit Union Cards
| Card Type | Lost/Stolen Number | Customer Service Number | |
| Debit Card | 844-665-5268 | 844-665-5268 | |
| Credit Card | 800-433-0505 | 800-433-0505 |
Main Branch Address – 5665 N. Hamilton Rd., Columbus, OH 43230
Main Phone Number – (614) 416-7588 / (800) 367-7485
Main Fax Number – (614) 517-1240
Military Borrower Disclosure – 1-800-743-2327
Email Address – mail@pathwayscu.com
Click Here to Upload & Send Sensitive/Private Documents
Click Here for a list of all Pathways Loan Payment options
Get in Touch
Use the section below to send us a message with any questions or comments. Please do not include member sensitive information (account number, Social Security number, etc.) in your contact request.
Be sure to include either a phone number or email address so we may promptly return your inquiry.
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